Frequently Asked Questions
Curious about how ShopAR can work for you? Find quick and easy answers to your questions right here in our FAQ section!
1. General Information
What industries does ShopAR cater to?
ShopAR caters to industries like Home Decor, Furniture, Consumer Electronics, gifting solutions
What if I don’t use Shopify? Can I still use ShopAR?
Yes, you can still use ShopAR even if you don’t use Shopify.
What makes ShopAR unique?
ShopAR stands out for its easy-to-use augmented reality technology, allowing businesses to create immersive shopping experiences without requiring technical expertise or extra apps.
Do I need technical skills to use ShopAR?
No, ShopAR is designed to be simple and intuitive. Our self-serve tools make it easy for anyone to scan products, create AR experiences and share effortless.
How long does it take to set up ShopAR?
No, ShopAR is designed to be simple and intuitive. Our self-serve tools make it easy for anyone to scan products, create AR experiences and share effortless.
Can ShopAR handle seasonal product changes?
Yes, you can activate or deactivate products and collections based on availability, making it easy to manage seasonal or promotional items.
2. Getting Started
Can I test ShopAR before committing to a plan?
Yes! We offer a free trial to help you explore the platform and see how it fits your business needs.
How long does it take to set up ShopAR?
Setting up ShopAR is quick and simple. You can create collections, upload products, and start using AR experiences within a few hours.
How do I share AR experiences with my customers?
You can share links or QR codes for products, which customers can access directly on their smartphones or tablets.
Can I make changes to my product details later?
Absolutely! You can edit product details, update images, or change pricing anytime through the admin dashboard.
Can I use ShopAR if I don’t have a website?
Absolutely! You can share AR product links or QR codes directly via email, social media, or messaging platforms—no website is needed.
Is there a demo available to see how ShopAR works?
Yes! Contact our sales team to schedule a personalized demo and see how ShopAR can transform your business.
3. Product Features
What is the Image-to-3D feature in ShopAR?
It lets you turn regular product images into interactive 3D models quickly—no 3D design skills required.
What kind of images do I need to upload?
Clear, high-quality images from multiple angles work best. Our system uses these to create accurate 3D models.
Can I track how many users interact with my AR products?
Yes, ShopAR provides built-in analytics to track user engagement, helping you understand how customers interact with your products in AR.
Can I use ShopAR for both B2B and B2C businesses?
Yes, ShopAR is designed to cater to both business-to-business (B2B) and business-to-consumer (B2C) models, allowing all types of retailers to enhance their sales through AR.
Can I showcase multiple products at once?
Yes! Customers can view multiple products side by side in AR using the ShopAR app—great for browsing and comparison.
Does ShopAR support 360-degree product views?
Yes, ShopAR supports 360-degree product views, giving your customers the ability to interact and view products from every angle.
4. Technical Questions
How do I upload my products to the catalog?
You can upload products by logging into your ShopAR dashboard, clicking “Create Product,” and filling in details like name, price, description, and uploading images or 3D models. It’s quick and user-friendly!
Along with the AR, can I upload images of my product as well?
Yes, you can upload both product images and 3D models. ShopAR provides realistic images and interactive AR views to enhance the shopping experience.
Can I edit/update my product catalog in ShopAR once it’s uploaded?
Yes, you can easily edit or update your product details, 3D models, and images anytime through your ShopAR dashboard.
What happens if a product isn’t displaying correctly in AR?
If a product doesn’t display correctly, you can troubleshoot it by restarting the app or reaching out to our support team for further assistance.
Can I offer AR previews for all product types?
Yes, ShopAR supports AR for all types of products, including furniture, decor, electronics, and more.
What happens if a customer has trouble using the AR feature?
Customers can reach out to your support team, and ShopAR’s customer support will assist with troubleshooting to resolve any issues.
5. Support & Assistance
Is support available 24/7?
Our support team is available during business hours. However, you can submit tickets anytime, and we’ll address them as soon as possible.
Can I schedule a demo?
Yes, you can request a demo by contacting our team through the “Contact Us” page
Do you provide onboarding assistance?
Yes, we offer onboarding support to help you get started with ShopAR.
How can I reset my password?
Click on the “Forgot Password” link on the login page on the admin dashboard, and we’ll send you instructions to reset your password.
What should I do if I receive an error message?
If you receive an error message, take a screenshot and contact our support team with the error details, and we’ll assist you in resolving it.
Can I get notifications about new features and updates?
Yes, we send out regular updates via email and our newsletter about new features, product updates, and tips for using ShopAR.
6. Customer Experience
How will ShopAR improve my customer’s shopping experience?
ShopAR allows customers to visualize products in their own space using augmented reality, enhancing their confidence in purchasing and improving the overall shopping experience.
Can customers share their AR experiences with others?
Yes! Customers can share their AR experiences via social media or messaging apps using a unique product link or QR code.
Can my customers preview multiple products at once in AR?
Yes, customers can visualize multiple products in their space simultaneously, allowing them to mix and match before making a decision.
How easy is it for customers to use the AR feature?
The AR feature is user-friendly and intuitive. Customers simply need to click on a link or scan a QR code to instantly start visualizing products in their space without additional app downloads.
How do customers interact with products in AR ?
Customers can rotate, resize, and move products within the AR environment, allowing them to see every angle and how the product fits into their space.
How can AR increase customer satisfaction?
AR improves shopping confidence by giving customers a better understanding of how the product will fit into their life, which often leads to more positive reviews and repeat purchases.
7. Sales & Marketing
How can AR help boost my sales?
AR enables customers to visualize products in their own space, which helps reduce uncertainty, leading to higher conversion rates and more sales.
How can I market my products using AR?
You can market your products by highlighting the AR feature on your website and social media, showing customers how they can visualize products before making a purchase.
Does AR help in reducing cart abandonment?
Yes, AR helps reduce cart abandonment by offering a more personalized, engaging shopping experience that leads to greater confidence in purchasing.
How can I use AR to differentiate my brand in the market?
By offering an innovative AR shopping experience, you can stand out from competitors, attract more customers, and position your brand as cutting-edge.
Can I use AR to increase the average order value (AOV)?
Yes, AR helps customers visualize complementary products or upgrades, encouraging them to purchase more items or higher-value products.
Can AR drive more impulse purchases?
Yes, AR helps customers visualize products in their space, encouraging them to make quicker and more confident purchasing decisions.
8. Troubleshooting
Why isn't the AR feature loading on my website?
Ensure that you have a stable internet connection, and your browser supports WebAR. Try clearing your cache or switching to another browser.
Why can’t I upload images for my products?
Double-check the image format and size. Ensure the file meets the platform’s specifications and try uploading again.
Why is the product not aligning properly in AR?
Ensure your camera has good lighting and enough space to capture the environment. Try recalibrating the AR viewer or resetting the app.
The product image looks blurry in AR, how can I fix this?
Make sure the image resolution is high enough for AR use. Try uploading a higher-quality image, and ensure your camera is focused.
Why does the AR experience crash when I try to open it?
Make sure your device has enough available storage and that all updates for your app and browser are installed. Restarting the device may also help.
Can I contact support if the issue isn’t resolved?
Yes, if you’re still facing issues after troubleshooting, feel free to contact our support team via the Help Center or submit a support ticket. We’re here to assist you!
Didn’t find your answer?
Don’t worry, we’re here to help! Reach out to us, and we’ll sort it out for you ASAP.